Last updated: 2025

These Terms and Conditions apply to all bookings, purchases, and participation in experiences offered by Moonlight Retreats (we, us, our), including multi-day retreats, day events, workshops, circles, and any related digital offerings.
By applying, joining a waitlist, paying a deposit, purchasing a ticket, or attending, you agree to these Terms.


1) Definitions

• Retreat means any multi-day travel experience organised by Moonlight Retreats.
• Event means any in-person or online offering run by Moonlight Retreats that is not a multi-day Retreat.
• Booking means your application acceptance, reservation, ticket purchase, or payment.
• Deposit means the upfront payment (if offered) used to secure your place.
• You means the person making the Booking and any person attending under that Booking.

2) Booking and Acceptance

• Your Booking is confirmed once payment is received and you receive written confirmation (usually by email).
• If a Retreat requires an application, we may accept or decline applications to protect the group experience and safety.
• You are responsible for providing correct contact details at checkout.

3) Pricing and Currency

• Prices are displayed in AUD unless stated otherwise.
• Prices may change at any time, but your price is locked in once you’ve booked.

4) Payments and Deposits

• Some Retreats/Events may offer a Deposit option. If offered, the Deposit secures your place and is applied toward your total.
• If you use a payment provider (Afterpay, Klarna, PayPal, or similar), you also agree to their terms.
• Any bank or currency conversion fees are your responsibility.

5) Balance Due Dates (if you pay a deposit)

• If you book with a Deposit, your remaining balance must be paid by the due date shown on the booking page or in your confirmation email.
• If your balance is not paid by the due date, we may cancel your place and apply the cancellation terms in section 6.

6) Refunds, Cancellations, and Transfers

• Unless required by Australian Consumer Law, the rules below apply.
• Change-of-mind
• Bookings are generally non-refundable for change-of-mind, schedule changes, travel issues, or personal circumstances.
• Transfer to another person
• If you can’t attend, you may request to transfer your Booking to another person for the same Retreat/Event (subject to suitability and capacity).
• You must notify us in writing with the new attendee’s full name, email, and phone number by the deadline stated on the booking page (or at least 7 days before a Retreat start date, and 48 hours before an Event, if no deadline is stated).
• Transfer to another date
• Date transfers are only available if we offer them for that specific Retreat/Event. If not stated, date transfers are not guaranteed.
• Illness and emergencies
• If you’re unwell or dealing with an emergency, contact us as soon as possible. We may offer a credit at our discretion, but we do not promise refunds.
• No-shows
• If you do not attend, you forfeit your Booking and no refund or credit is provided.

7) If We Change, Reschedule, or Cancel

• Sometimes changes happen due to weather, safety, facilitator illness, venue issues, government restrictions, or circumstances outside our control.
• If we cancel
• You may choose either a full refund of amounts paid to us, or a credit for a future Moonlight Retreats offering (details provided in writing).
• If we reschedule
• Your Booking will move to the new date, or you may request a refund/credit if you can’t attend the new date (we’ll outline the options in the reschedule email).
• Extra costs
• We are not responsible for external costs you may have booked (flights, accommodation, visas, taxis, babysitters, travel upgrades, etc.).

8) Travel Insurance

• For Retreats (anything involving travel), we strongly recommend comprehensive travel insurance that covers cancellation, medical expenses, and travel disruption.
• Travel insurance is your responsibility.

9) Health and Personal Responsibility

• Moonlight Retreats experiences may include movement practices, yoga-inspired sessions, breathwork, meditation, sound healing, emotional processing, and group sharing.
• You confirm you are fit to participate and you take responsibility for your own wellbeing.
• You agree to seek medical advice before participating if you have any relevant conditions, injuries, pregnancy, PTSD, heart conditions, epilepsy, or other concerns.
• Our offerings are not medical, psychological, or psychiatric treatment, and we do not provide medical advice.

10) Code of Conduct

• To protect the group and the experience, you agree to:
• treat others with respect, confidentiality, and care
• not attend under the influence of drugs or excessive alcohol
• follow facilitator instructions and venue rules
• We may refuse entry or remove a participant (without refund) if their behaviour is unsafe, disruptive, discriminatory, or breaches confidentiality.

11) Confidentiality

• You agree not to share other participants’ stories, names, identities, or private details outside the Retreat/Event without clear consent.

12) Photos and Video

• We may capture photos or videos for marketing and community content.
• By attending, you consent to being photographed or filmed unless you opt out in writing before the Retreat/Event or tell a team member on arrival.
• You may take personal photos, but you must get consent before filming or posting other participants.

13) Intellectual Property

• All materials, recordings, and content we provide remain our intellectual property unless stated otherwise.
• You may not reproduce, distribute, sell, or share our materials without written permission.

14) Venue Rules and Damage

• You agree to comply with venue and accommodation rules.
• You are responsible for any damage you cause.

15) Force Majeure

• We are not liable for changes, delays, or cancellations caused by events outside our reasonable control (natural disasters, pandemics, government restrictions, civil unrest, venue closures, and similar).

16) Limitation of Liability

• To the maximum extent permitted by law:
• we are not liable for loss, injury, illness, or damages arising from your participation, travel, or third-party services
• you participate voluntarily and at your own risk
• Nothing in these Terms excludes rights you have under Australian Consumer Law.

17) Privacy and Communications

• By booking, you agree we may contact you via email and/or SMS or what’s app for important updates (logistics, timings, what to bring).
• Marketing emails are optional and you can unsubscribe at any time.

We handle personal data in line with our Privacy Policy: [insert link]


18) Governing Law
These Terms are governed by the laws of Victoria, Australia, and you submit to the courts of that jurisdiction.


19) Contact
For questions or changes, contact:
hello@moonlightretreats.com (or your preferred email)