Moonlight Retreats (and Moonlight Reflections) (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

1) What we collect

• We may collect the following types of information:
• Contact details: name, email, phone/WhatsApp, location, emergency contact
• Booking and payment details: booking selections, invoices/receipts, payment status (payments are processed by third-party providers, we do not store full card details)
• Retreat application details: answers you provide in application forms, experience preferences, intentions, room preferences
• Health related details (only if you provide them): dietary requirements, allergies, accessibility needs, injuries or conditions relevant to your participation and safety
• Website and device data: IP address, browser type, pages visited, and interactions via cookies or similar technologies
• Marketing preferences: whether you have opted in or out of updates

2) How we collect it
We collect information when you:

• fill out forms (website, Typeform, email, DM, or other booking channels)
• book or pay a deposit
• contact us (email, Instagram, WhatsApp, etc.)
• use our website (cookies and analytics)

3) Why we collect it and how we use it

• We use your information to:
• assess and manage retreat applications and bookings
• deliver retreats, events, workshops, and digital products
• communicate with you about your booking, logistics, and updates
• support your wellbeing and safety during experiences (for example, dietary needs and emergency contact details)
• process payments and prevent fraud
• improve our website, forms, and offerings
• send marketing communications where you have opted in (you can opt out anytime)

4) Who we share it with
We share personal information only when needed to run your booking and deliver the experience, including with:

• Payment processors (for example, Stripe, Afterpay, Klarna)
• Form and website providers (for example, Typeform, website hosting)
• Email and messaging tools (for sending confirmations and updates)
• Retreat venues and on-ground suppliers (for example, accommodation, transport, catering, and facilitators), but only the minimum required details such as room lists, dietary requirements, and arrival logistics
• Professional advisers (accounting, legal) where required
• Authorities if required by law or to protect safety
• We do not sell your personal information.

5) International disclosures
Some of our providers (and retreat venues) may be located outside Australia, or store data overseas. When that happens, your information may be processed in other countries. We take reasonable steps to use reputable providers and limit what we share to what’s necessary.

6) Cookies and analytics
Our website may use cookies and analytics to understand traffic and improve user experience. You can control cookies through your browser settings. Blocking cookies may affect some site functionality.

7) Marketing choices
If you subscribe or opt in, we may send you updates about retreats, events, and offers. You can opt out anytime by using the unsubscribe link (if provided) or messaging us with “unsubscribe”.

8) Keeping your information secure
We take reasonable steps to protect your information using administrative and technical safeguards. No method of transmission or storage is 100% secure, but we work to reduce risk and limit access to those who need it.

9) How long we keep your information
We keep personal information only as long as needed for:

• delivering your booking and supporting you as a guest
• record keeping, tax, and legal obligations
• resolving disputes or enforcing our terms
• You can request deletion, subject to legal and legitimate business requirements.

10) Your rights and access requests
You can request to:

• access the personal information we hold about you
• correct inaccurate details
• withdraw consent for marketing
• request deletion (where applicable)

11) Contact us
For privacy questions or requests, contact:
Email: hello@moonlight-retreats.com
Business name: Moonlight Retreats / Moonlight Reflections
Business location: Melbourne, Australia

12) Updates to this policy
We may update this policy from time to time. The latest version will be posted on our website with the effective date updated.